Information Technology

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The Information Technology (IT) department is responsible for providing and managing the company’s IT infrastructure. An optimally functioning IT department will facilitate the automation of routine tasks, leading to improved efficiency. IT departments also facilitate intraorganizational communication and collaboration, ultimately facilitating optimal functionality among them. The professionals in the IT department are like the people behind the scenes that help make great movies; no one sees them in the movie, but without them, there would be no movie!

IT Management and Administration

This is a key role in the IT department, as IT administrators must be knowledgeable enough to handle any technical issues affecting the company’s business processes.

Some of the duties involved in IT management and administration include:

Maintaining IT infrastructure
Helping new users with hardware and software issues
Employee training
Implementing software updates and assessing potential threats
License renewal and ensuring compliance.

IT Security

IT security refers to cybersecurity strategies that protect organizational assets from security threats. That said, one of the key functions of IT security is protecting and processing vital company information. One of the ways that this is done is by preventing unauthorized access to company data and systems that include both information and physical data centres or data stored in the cloud.

IT security goals include availability, integrity, confidentiality, authenticity, accountability, non-repudiation, and reliability. When a company’s IT security doesn’t meet these goals, it runs the risk of a security breach that could ruin it.

Best Practices

Here are three of the most common best practices that all IT departments should follow to run optimally and provide the best service possible.

IT Governance

IT governance is all about aligning IT-related activities with an organization’s goals and objectives. This is done by properly managing and monitoring IT investments so that they are efficiently used, and any risks are promptly identified and addressed.

Security and Compliance

IT departments must have an all-inclusive security policy that clearly defines the steps needed to protect their systems and data from cyber threats. IT departments should also stay abreast of relevant regulations so they can update their policies when needed.

Asset Management

Asset management involves tracking and managing all IT assets like hardware, software, and licenses, among others. It facilitates the accurate inventory of its IT assets so that costs are saved by not buying unnecessary assets. It also enables compliance with the organization’s policies, industry regulations, and standards.

Key takeaways

Without an IT department, most modern businesses will not thrive in the modern business environment. That is because IT departments handle many responsibilities and stick to industry best practices necessary to achieve an organizations business goals.

Team Members

IT Department service requests to be made to servicedesk@siksikanation.com

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